Sayan tepet et naynay ya onlelesa ed industriya. Ngalngalin amin a panaon, say toon mantetepet et aliwan duga so iyasingger to.
Say tepet ya itetepet et "iner so pangiyan na kiosk?" singa sakey itan a muebles ya kaukolan so pasen. Sayan paraan et atrasado. Say dugan tepet et: iner so talagan makabaliksan na sakey a kiosk-aliwan bilang sakey a kaaruman a feature, noagta bilang say makatunongan labat ya opsyon?
Dakel a totoo so agmakabidbir: maslak ed saray kiosk deployment et ag-ontalona. Anggapoy malet ya datos nipaakar ed saya, balet saramay abayag lan walad sayan industriya so mankumpirma. Diad anggan dinan ya mid-tier ya hotel odino bilding na gobierno, wala ray mablin touchscreen ya mantitipon na dabok ed saray suyok, saray screen ya aka-frozen ed saray mensahe na error, odino sigpot ya na-off. Walay angi-apruba na anem-pigura ya order na pansaliw parad saratan.
Igapo ed No Antoy Talagan Epektibo
Say checkwork ed airport-in alimbawa ed libron-panaralan. Saray pasahero et kaukolan ya walad airport. Say proseso et sigpot a deterministiko-pilien so biahe, pilien so yurongan, kumpirmaen, i-print. Anggapoy "manbabantay labat" ed check-in kiosk. Tan kaukolan ya i-print iray boarding pass tan luggage tags. Ag nagawaan itan na saray telepono. Panaon.
Saray airlines et lalon manguusar na self-service technologies (SSTs) pian makapangiter na mas mainomay iran modelo na serbisyo. Nen 2007, inggapo na International Air Transport Association so Fast Travel Program ya say getma to et napaaligwas so operasyon na saray airport tan saray carrier. Sayan inisyatiba et mangilaktip na saray pananguman ed nanduruman touchpoint, kaiba lay check-in na pasahero, panagproseso na bagahe, panag-authenticate na dokumento, panangasikaso na reserbasyon, saray paraan na panaglugan, tan panag-ala na abalang ya bagahe. Quote-https://pmc.ncbi.nlm.nih.gov/articles/PMC11471516/
Walay sakey a padron dia ya makanakanan gawaen. Say pisikal a kiwawala et ag nayarin pantongtongan-saray manguusar et wadman la; ag nagawaan iya manlapud sopa. Say proseso et sigpot ya estandardisado. Anggapoy panangukom, anggapoy "panengnengen ko ed manedyer ko." Tan amta la na manguusar no antoy labay da. Aliwan man-browse, agman-explore-man-execute labat.
Nia so sakey ya alimbawa ya mamakomplikado ed sayan lohika: saray giya ed eksibit. Saray museo et mas labay da ray kiosk-ya anggapoy limitasyon na kaaralem na karga, mas dakel ni nen say antokaman ya plake. Saya so makaabot ed amin a taloran kriterya. Wadman iray manguusar, simpli so proseso, amta ra no antoy nenengnengen dan artwork.
Insan agawa iray QR code tan museum apps. Natan et i-scan na saray bisita tan naala da so amin a bengatla ed telepono ra, ya awiten da legan iran manaakar. Naandi so kiosko.
Kanian walay komapat ya elemento ya nalingwanan na totoo: kaukolan ya gawaen na kiosk so ag nagawaan na telepono. Kaslakan et mankabaliksan itan na hardware-panimprinta, panag-scan, panagbasa na saray kard, pangiter na pisikal a bengatla. No say interon pitongtong et man-tap labat ed screen pian makala na impormasyon, anggapoy rason no akin ya aglabat usaren na sakey so telepono to.
Kapigan ni manalo iray museum kiosk? No say baleg ya screen so eksperiensya. Saray detalye na arte ya atagey so resolusyon da et imposiblin nanengneng ed telepono. Makapasagyat ya video ya nababalang so epekto to ed 6 pulgada. Saray interactive ya galaw ya walay pan-touch tan panag-manipulate. Parad puron teksto balet? Say telepono so analo.
Say McDonald's Thing
Say pan-order na fast food ed McDonald's et mangipapatnag na ag-iilaloan. Sakey a regional QSR chain so angusar na taloy bulan pian amtaen no akin ya say kiosk rollout da et ag-onsabi ed saray bilang ya irereport na McDonald's. Say imbestigasyon et linmoob ed aralem.
Say McDonald's et walaan na 40,000+ ed sarayan bengatla ed sankamundoan, tan say average ya tiket et inmatagey na 15-30% kayari na pangi-install. Diad gapo et singa saya so marketing fluff. Insan magmaliw ya malinew so sikolohiya.
Diad sakey a counter, walay ag-amta ya pressure. Walay manaalagar. Nayarin walay manporman linya. Maples so pan-order, ligtas so pilien, ag-iyaarum iray ekstra lapud makapabaing so pangibaga na "diad tua, mangibantak ka met na pie" legan ya walay onnenengneng.
Ekalen na kiosk so amin na satan. Nagagawa so panag-browse. Saray balon bengatla so ikonsidera. "Labay moy mangarum na combo?" makaawat na on ya anggapoy makaliknan nahusgaan. Ompatnag a labay na totoo so manggastos na mas dakel-kaukolan da labat ya ekalen so pananesdes na sosyedad.
Say lingo na saman ya regional chain et say pangiplastar. Saray kiosk et walad abay na counter, kanian nalilikna na saray kustomer ya sikaray babantayan. Say McDonald's et mangiiyan ed sikara ed nikaduman sona. Singa anggapoy kana na saya. Aliwan ontan. Say desinyo na pisikal ya espasyo et importante met a singa say software. Menu engineering met-say counter menu et aglabat nayarin i-digitize. Saray upsell prompts, say item ordering, saray default selections, amin na saratan et kaukolan ya isipen lamet. Maslak ed saray kadena et ag da labay ya narengel itan.
Saya so mamasimbalo ed kaslakan a panagnonot. Saray sankaabigan ya senaryo na kiosk et aliwan no iner labat so nayarin pankimeyan na saray kiosk. Ditan so kawalaan na pidedeneng na too ya talagan makaamper.
Say tuan kuarta et nasasayang met
Say self-checkout ed supermarket et perpekto so tanol to anggad aktual ya pangusar. Pigpigara labat so bengatla, anggapoy nikadkaduman bengatla? Balibali, mas maples nen say linya na kahera. Balet saray produkto ya kaukolan ya timbangen, alak ya kaukolan ya ID verification, sakey ya ag-inmabobon ya scan-natan et walay akaalagey diman ya manwawaway ed sakey ya attendant. Tan walay makapaermen ya katuaan ya anggapoy malabay ya mangaksobi: saray cashier et propesyonal ed panag-scan. Maples ira; amta ra no iner so kawalaan na saray barcode. Saray regular ya kustomer et saray amateur. Parad sakey a basket ya walay 30 ya aytem, say too et nayarin mas maples.
Say self-checkout et mankikimey bilang suplemento. No magmaliw lan kasandi, ondarakel so problema.
Nen inmunan inggapo so self-service checkout (SCO) ed Estados Unidos nen 1992, walay baleg ya panduaruwa ed saya, kaiba lay kasmak ya kapagaan ya baleg so nalugi. Anggaman nanduruma so resulta na research nipaakar ed epekto ra ed shrinkage, lalo la ed panagtakew na saray kustomer, saray teknolohiya ed pambayar ya akasentro ed saray manbabakal et nagmaliw ya lalon onkakasil ed saray tindaan. Quote-https://journals.sagepub.com/doi/abs/10.1177/1748895816643353
Saray banking kiosk parad antokaman nilikud ed panag-check na balanse tan panag-imprinta na saray statement et onsabi ed sakey a padir ya aliwan makatunongan balet ta tua: no nipaakar ed kuarta, labay na totoo so sakey a too. Labay dan walay mangikompirma ya agawa so panangiyalis. Labay dan nanengneng so sakey a toon onyurong no dakel so onkukurang. Saray makina et perpekton makayari. Anggapoy talek na kustomer.
Pawil ed Antoy Onkikiwas
Say panagrehistro ed ospital et singa met ed saray airport-andukey iran linya, simplin transaksion. No wala la ray registration kiosk, say pangiyarum na payment functions et ngalngali anggapoy gastos. Ontan met ed pangimprinta na resulta na test, pan-check na queue status, tan saray mipadparan function. Say sakey ya kagawaan et magmaliw ya swiss army knife.
Saray hotel? Maslak et mausar parad saray atrasadon check-in no manipis so staff. Say inkapribado et sakey met a sengegan-arum a bisita so agmalabay ya mangibaga na bili na kuarto ra ed siopaman ya walad benegan da.
Say panangasikaso ed saray bisita na korporasyon et ag-ipapasen. Iparehistro so ngaran, kompanya, i-scan so ID, alaen so litrato, i-print so badge, ipaamta ed host. Amin et estandardisado, amin et mankaukolan na saray peripheral. Tan saya so mamaaligwas ed trabaho na receptionist manlapud "data entry too" ya anggad "aktual a panagbano tan panulong ed totoo."
Serbisyo na Gobierno
Nia so problema ed istruktura: lukas iray service hall no walad trabaho iray mibabaley. Sarado no sampot-simba. Nagagawa iray painawa ed panangan. Saray numero et ontunda ed alas-4 na ngarem. Saray kiosko et sigpot dan deralen itan. Iyan iratan ed saray sentro na komunidad, sanga na bangko, tan saray tindaan. Biglan nagmaliw ya posible so "gawaen itan legan ya ompawil ed abung".
Tan walay sakey a bengatla ya matalag ya nabitla: saray bintana na gobierno et magmaliw ya panlapuan na emosyon. Saray totoo et ompatnag ya adismaya, mansasangsangan nipaakar ed saray kakaukolanen, tan ipapaway da itan ed saray staff. Say burnout et tua. Saray kiosk et mangaawat na estandardisado iran kimey. Saray bintana na too et mangaasikaso ed peteg a komplikado. Mas maliket so amin.
Mapatnag ya Aliwan Aplikasyon
Antokaman ya mankaukolan na emosyonal ya inkadunong-panangiter na mauges a balita, serbisyo ed ponpon-et mapatnag ya anggapo. Agla kaukolan ya ipaliwawa iya, balet saray proposal parad "grief assistance kiosks" et talagan nan-cross desk, kanian mapatnag ya ontan.
Saray desisyon ya atagey so personalidad da-panagplano ed seguro, simbawa ed panagpuonan, legal ya konsultasyon-agnayarin ibaliwala ed saray kiew na desisyon. Say punto et say panangukom na too ya onadapta ed nikadkaduman situasyon.
Say komplikadon form-filling et makapairap ed touchscreen. Say inkaepektibo na panag-type et onkulang ed kakatlo na pisikal ya keyboard. Say pangipilit ed saray manguusar ya mangiloob na saray parapo na teksto ed sakey a kiosk et makapadimlan desinyo.
Say pure information lookup-"anton oras so pansara na mall?"-et nasolbar la. Aanapen itan na totoo ed online. Anggapoy manaakar ya onlad sakey a tindaan pian mantepet.
Pan-ebalwar ed saray balon eksena
Anggapoy pormula parad saya. Mas nipaakar iya no kasin say sakey a situasyon et walaan na parehon DNA ed saray matalonan kaso.
Say unonan nepeg ya amtaen: kasin saray totoo et kaukolan lan walad sakey a pasen? No saya so nayarin asikasoen manlapud sakey a sopa, say laban so natalo la. Saray telepono tan laptop so manalo. Walay i-install ya hardware parad totoon ag kaukolan ya wadman, insan anggapo lay mangusar ed satan.
Insan say tepet nipaakar ed inka-flexible. "Mandepende" odino "no maminsan et wala ray nagagawan eksepsion"-ya mankabaliksan ya say too et mansiansian walad loop ed sakey a pasen. Nayarin 80% so naasikaso na kiosk, balet satan ya 20% et makapadismaya ed amin. Saray mantratrabaho tan saray manguusar et pareho.
Tan saya so tuloytuloy ya onsasabi: antoy gagawaen na kiosk ya kaukolan ya magmaliw ya kiosk? Aliwan magenap so "pangipanengneng na impormasyon ed mas baleg ya screen". Say printer, say scanner, say card reader, say bengatlan mangiiter na pisikal a bengatla-bengatlan ag nagawaan na telepono. Saya so mangikakatunongan ed hardware.
Amin ya taloran elemento et mankakasakey, saray proyekto et kaslakan ya onkiwas. Say sakey et ag segurado, mannonot kan maong. Duara so kulang, say tepet et no akin ya wala ray kiosko ed tongtongan.
Say kiosk a mismo et agbalot ebat. Sakey iya ed posiblin pangipaakseb na ebat. Say mismon ebat et say pakaamta no antoy problema ya nasolbar, parad siopa, diad anto ran limitasyon. No duga itan, ngalngali la naebatan so tepet nipaakar ed hardware.
